cartnook Privacy Policy

Last Updated: July 16, 2026

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Overview

At cartnook, safeguarding your personal information and honoring your privacy are fundamental to how we operate. This Privacy Policy describes the types of data we gather, the ways we use and process that data, and the protections we apply when you browse our website, engage with our platform, or purchase products from our store.

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Information We Collect

When you use our services, we gather the following categories of personal information:

• Account & Order Data: Your name, email address, shipping address, billing address, phone number, and order history — gathered when you register an account, complete a purchase, or update your cartnook profile.
• Payment Data: Every payment transaction is encrypted using Secure Sockets Layer (SSL) technology and handled directly by payment processors that comply with PCI-DSS standards. cartnook never stores and cannot access full credit card numbers, CVV security codes, or banking credentials.
• Usage Data: IP address, device type, browser type, operating system, and interaction details — gathered automatically through cookies and analytics tools as you navigate our platform.
• Communications: Messages, inquiries, customer support correspondence, or feedback you submit through email, contact forms, or live support channels.

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How We Use Your Information

We use your personal information solely for legitimate business purposes:

• To process, fulfill, and ship your orders, including delivering order confirmations, tracking information, and delivery updates.
• To deliver responsive customer support and resolve issues related to orders, shipping, or products.
• To send essential transactional and service notifications concerning your account or orders.
• To examine usage patterns, refine website functionality, and enhance the customer experience.
• Marketing Communications: We send promotional or marketing emails only when you have expressly opted in. You may unsubscribe at any time by clicking the "Unsubscribe" link in any promotional email or by contacting our team directly.

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Sharing of Information

We do not sell, rent, trade, or otherwise share your personal information with third parties for their commercial or marketing purposes.

We share your personal data only with trusted third-party service providers whose services are necessary to operate our platform and fulfill our services to you:

• Payment Processors: PCI-DSS-compliant payment gateways that securely process transactions.
• Shipping & Logistics Partners: Courier and postal services that package, ship, and deliver your orders.
• Analytics Providers: Services that help us assess website traffic and performance using anonymized, aggregated data.

Every third-party service provider is contractually obligated to uphold strict privacy standards, protect your data, and use it only to carry out authorized tasks on behalf of cartnook.

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Data Security

We apply robust technical and organizational safeguards — including SSL/TLS encryption for data in transit and restricted access protocols — to shield your personal data from unauthorized access, loss, alteration, or disclosure.

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Cookies Policy

We use two categories of cookies on our website:

1. Essential Cookies: Required for core functionality, such as preserving shopping cart contents, security authentication, and navigating checkout. These cookies cannot be disabled.
2. Analytics & Performance Cookies: Used to collect anonymized information about how visitors interact with our store, allowing us to improve site usability.

You can adjust non-essential cookie preferences through your browser settings at any time.

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Your Rights

Depending on where you reside, you hold specific rights concerning your personal information:

• GDPR (EU/EEA Residents): The right to access, correct, update, erase, restrict processing of, or request portability of your personal data.
• CCPA / CPRA (California Residents): The right to know what personal data is collected, the right to request deletion, and the right to non-discrimination for exercising privacy rights. As stated, cartnook does not sell personal information.

To exercise any of these rights, please contact our privacy compliance team at [email protected]. We will verify your request and respond within 30 days.

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Changes to This Policy

cartnook may revise this Privacy Policy at any time. Before any material changes take effect, we will notify you by email or through a prominent update notice on our website. We encourage you to review this page periodically.

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Contact Us

If you have questions regarding this Privacy Policy or our data protection practices, please reach out to us:

• Official Business Name: cartnook
• Privacy & Customer Support Email: [email protected]
• Customer Support Phone: 15867704365
• Physical Business Address: 5080 OAK HILL RD, Clarkston, MI 48348, United States
• Support Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST